Senior Freight Forwarder, Air Import Plainfield Nearest Major Market: Indianapolis As a Senior Freight Forwarder at DSV, you will be responsible for coordinating and managing the transportation of goods for clients, ensuring timely delivery and compliance with regulations. Your role involves overseeing the end-to-end logistics process, handling documentation, and providing exceptional customer service to clients. Duties and Responsibilities: Act as the primary point of contact for clients, understanding their shipping needs and requirements. Provide proactive communication and updates on shipment status, delays, and any issues that may arise. Coordinate all aspects of transportation, including booking cargo space, arranging pickups, and managing shipping schedules. Ensure efficient routing and optimization of freight movements to minimize costs and transit times. Prepare and manage shipping documents, including bills of lading, customs declarations, and export/import permits. Ensure compliance with international trade regulations and customs requirements. Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues. Monitor carrier performance and service levels to ensure adherence to contractual agreements. Address and resolve any issues or disruptions in the transportation process, such as delays, damages, or customs clearance issues. Collaborate with internal and external stakeholders to find timely and effective solutions. Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally. Anticipate and proactively resolve potential issues to maintain client satisfaction and loyalty. Identify and mitigate potential risks in the transportation process, such as regulatory compliance, security, and insurance coverage. Implement risk mitigation strategies and contingency plans as needed. Identify opportunities for process improvements and efficiency gains in freight forwarding operations. Implement best practices and standard operating procedures to enhance service quality and profitability. Educational background / Work experience: A Bachelor's degree in business, logistics, or a related field is required for this position. Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred. 3-5 years of experience in freight forwarding, logistics, or a related field. Experience managing a team and working with clients is preferred. Skills & Competencies: Strong knowledge of international shipping regulations, INCO terms, and customs procedures. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, carriers, and colleagues. Proficiency in logistics software and systems, such as freight management platforms and ERP systems. Detail-oriented with strong problem-solving and analytical skills. Function / Market & Industry Knowledge / Business Acumen / Processes: Knowledge of air freight logistics and customs regulations Understanding of trade laws and regulations Language skills: Fluency in English is required Knowledge of additional languages is a plus Computer Literacy: Proficiency in Microsoft Office Suite Experience with logistics software and systems is preferred At Will Employment: DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. (*Except if employed in Montana, where termination requires just cause.) The expected base pay range for this position is $59,520.00 $74,400.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
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